play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 6177147867
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process, eliminating the need for a password or email. This convenient method allows easy and secure access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal to appear. If you still don't receive the OTP, click "send OTP" again. If you continue to experience issues, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate the account transfer. This will help update your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app and you should be able to log in and play without any problems. This should allow you to access the newly updated features.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming activities and do not include bonus money. This means you can only cash out the money you've won from playing, not the bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration, please ensure you have saved your Aadhaar card, UPI details, and all required bank information within the app. All your KYC (Know Your Customer) details are necessary to proceed. This will help facilitate a smooth registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see why your withdrawal request is failing. If the problem persists, the funds will be added to your wallet account within 24 hours. If you still experience issues, contact their customer care centre for assistance.
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